Frequently Asked Questions

General

- How long does it takes to approve my account?
- How does the Affiliate Program work?
- Is it possible to join the partner program offline?
- Can I register more than one website?
- I don’t have a website, can I still become an affiliate?
- Where is Fruitkings licensed?
- Do you accept players who are based outside UK?
- How do I earn money by the players that I have referred?
- How can I modify my personal details?
- I have lost my username and/or password?
- How can I manage different campaigns and websites?


Promo Tools

- What promo tools are available?
- How are the promo tools served?
- Can I use Fruitkings logo or specific promo tools and content on my site?
- Is keyword buying on Fruitkings brand terms allowed?
- How will I be informed of player promotions and events?
- What are ‘Best Performing Promo Tools’?
- What is a ‘Publisher Tag’ and how does it work?


Reporting and tracking

- What information is displayed on my stats page?
- When does the statistics show in the reports?
- Do negative earnings show up in the stats?
- What means Net Profit and Profit?
- How long is the cookie duration?
- How do you know someone has registered via my site/mailing?


Commissions

- How is the commission calculated?
- For how long will I be paid for a player?
- How am I guaranteed payment for your banners on my site
- Do you carry over negative balances?
- Do you offer webmaster referrals?


Payment issues

- What payout options do you have?
- When will I get paid?
- What is the minimum amount I get paid?
- Is there an overview of all my credit invoices?


Technical questions

- How do you link a player to me?
- Does FruitkingsPartners assign cookies to the Affiliates?
- How do I get my viewers to click on links?
- What can I do about being spammed by an affiliate?


Support

- Where will I find the necessary support?
- In which languages do you provide support
- Who do I contact if I need help?


ANSWERS

How long does it takes to approve my account?
The registration form will only take you a few minutes to complete, once completed we will review your website and approve your application within 1 working day.

How does the Affiliate Program work?
When a visitor to your site clicks a link, banner or any other type of promo tool that we provide for you, that visitor will go to the partner site Fruitkings. If the visitor registers and starts playing, then you will earn money from that player for as long as he/she plays at the site. Every time the player makes a deposit and plays you are making money from their losses.

You may promote as many as you want on as many sites as you want and tie different affiliate accounts to different companies that you may own.

Is it possible to join the partner program offline?
We’re always looking for new, profitable partnerships, online or offline, so don’t hesitate to contact us. All applications are internet based, so you will have to apply on our website.

Can I register more than one website?
Yes, once your application has been approved you can add multiple websites to your account.

I don’t have a website, can I still become an affiliate?
You can if you have an alternative way of promoting FruitkingsPartners such as through email campaigns, social media, keyword buying or PPC. We ask for a default website when you sign-up so if you plan to use another method of promotion please contact us so we can process your application as quickly as possible.

Where is FruitkingsPartners licensed?
Fruitkings is licensed in Malta. Note to new affiliates to the online gambling industry: Gambling sites need to be governed by a body which has been whitelisted within the EU (such as Malta).

Do you accept players who are based outside UK?
Yes, we do accept players outside of UK. Please visit Fruitkings terms & conditions to see from which countries we accept players.

How do I earn money by the players that I have referred?
If the visitor registers and starts playing, then you will earn money from that player for as long as he/she plays at the site. Every time the player makes a deposit and plays you are making money from their losses.

Account settings

How can I modify my personal- and payment details?
If you want to change your personal details or payment details login to the affiliate area and select ‘Account Details’ or “Payment Details’ at ‘My Account’ menu.

I have lost my password?
All you need to do is go the login field, click on ‘Lost your password?’ and enter your email address you used to signup. We’ll email you your password.

How can I manage different campaigns and websites?
Login to the affiliate area and select ‘Manage Campaigns / Websites’ at ‘My Account’ menu. Here you can create new campaigns and add websites to track which website, campaign, newsletter, mailing or part of your website converts best for you.


Promo Tools

What promo tools are available?
We have a wide range of promo tools including gif and flash banners, textlinks as wel as Live Win Moment flash scrollers, Jackpot scrollers and HTML emailtemplates. All can be found in the ‘Promo Tools’ section of the affiliate program.

How are the promo tools served?
All you need to do to add promo tools to your site is to go to ‘Promo Tools’ and copy the full HTML code onto your site. For some promo tools you can change the content, background color and size, to give it a personal touch. We will host the banners on our server and they will be displayed on your site. This means that when we change banners you don’t need to do anything, they’ll automatically update on your site.

Can I use Fruitkings logos or specific promo tools and content on my site?
Yes, you can use our logo on your website, if there are any specific sizes you need just get in touch and we’ll sort them out for you.

Is keyword buying on Fruitkings allowed?
Bidding on Fruitkings keywords in search engines is not allowed.

How will I be informed of player promotions and events?
All of our bingo affiliates get a monthly newsletter with details of all the latest promotions, game developments, new promo tools, news stories and events. We also put the latest news on the FruitkingsPartners site.

What are ‘Best Performing Promo Tools’?
Best performing promo tools are based on CTR. We calculate conversions based on all traffic generated by all our affiliates and campaigns currently live on our network. This way we offer you insight the best converting creatives available.

What is a ‘Publisher Tag’ and how does it work?
FruitkingsPartners offers you the possibility to place a Publisher Tag in the referral url to identify your users, visitors, members or participants who signup at Fruitkings.

To insert the Publisher Tag simply place the following code at the end of the referral url: “?publtag=variable”. Variable can be an email address or account id of your users/members.


Reports and tracking

What information is displayed on my stats page?
FruitkingsPartners provides a very detailed live Reports and Statistics system to evaluate and optimize your performance with a minimum effort. You will be able to view the exact number of views, clicks, signups, depositing players and profit and net profit. These stats will enable you to judge whether or not certain marketing strategies and campaigns work for you or not.

When does the statistics show in the reports?
All the statistics for views, clicks, signups, depositing players, real players and profits are presented in real-time, so no waiting on daily updates.

Do negative earnings show up in the stats?
Yes, negative earnings show up in the statistics area under the daily sections of the General, Promo Tools and Campaign Statistics.

What means Net Profit and Profit?
Net profit is total amount wagered minus withdrawals minus actual balance. Profit is the commission percentage you earn from the Net Profit as an affiliate.

How long is the cookie duration?
A cookie is valid for 30 days. This means that a player could navigate away from Fruitkings but when they return within 30 days, you will be credited with the registration.

How do you know someone has registered via my site/mailing?
FruitkingsPartners uses unique tracking ID’s to determine where a player has originated. When a player visits Fruitkings via one of the tracking links we have provided, a cookie is dropped onto their computer. This cookie contains your affiliate ID. When that player opens an account with Fruitkings, the registration is linked with your ID via the cookie.


Commissions

How is the commission calculated?
FruitkingsPartners offers a commission structure of 25% to an amazing 40% - making this a particularly attractive affiliate option and one that prides itself on timely and convenient payments. FruitkingsPartners calculates affiliates revenue share based on:
Nett Profit = Total Amount Wagered - Withdrawals - 18% costs for payments & games - Actual Balance Player


For how long will I be paid for a player?
As an affiliate you will benefit from any players you refer to Fruitkings for as long as they are playing. As your Affiliate ID is linked to their account, each time they play, we effectively track their losses to you.

How am I guaranteed payment for your banners on my site?
From the time the player clicks on your link and when they play at Fruitkings, he/she is tracked effectively by us. Thereby all transactions linked to your Affiliate ID will reflect in your ‘Reports & Statistics’; views, clicks, signups, depositing players, real players and profit and net profit.

Do you carry over negative balances?
FruitkingsPartners does not have negative balance rollovers to the next month. Any negative balances are reset to zero at the start of the next month

Do you offer webmaster referrals?
FruitkingsPartners doesn’t offer webmaster referrals at this moment.


Payment issues

What payout options do you have?
Next to wire transfers Fruitkings offers you several other payout options. Ask your account manager for more details.

When will I get paid?
We send you a credit invoice and process your commission payment within 5 workings days at the end of each month. FruitkingsPartners is therefore one of the fastest paying affiliate programs in the market. We always pay in full and on time.

What is the minimum pay out?
Commission balances that are less than £ 50 will be withheld until the next pay period when the balance meets or exceeds the minimum amount.

Is there an overview of all my Credit Invoices?
Yes, you can always access your old invoices in the Revenue Statistics & Invoices section of the affiliate program.


Technical questions

How do you link a player to me?
When a visitor to your website clicks on a link that contains your affiliate ID, your ID is allocated to their click. If the visitor registers, your ID is linked to their account and you are paid in terms of their net losses, for as long as they play. If they don't register, and they visit the Fruitkings website directly at a later time, you will also capture that player. We check each person who visits the Fruitkings website in terms of their origin, and if they have come from an affiliate link, we attribute them to that affiliate.

Does FruitkingsPartners assign cookies to the players?
FruitkingsPartners does assign a cookie to all players of Fruitkings, but these cookies are only assigned once the user makes a signup. The tracking of a player is effected by the Affiliate ID that is present in your link. The player is linked to your Affiliate ID and the cookie that is saved to the players computer.

How do I get my viewers to click on links?
First, put up more than one link - and put the links in prominent places. Place these links in context by sharing with your users a personal testimonial. Also it has been found that placing links at the top of your site get more clicks. Keeping the creative fresh is critical, too. FruitkingsPartners is always working to develop and test new banner and button concepts. We only share the best ones with you.

What can I do about being spammed by an affiliate?
FruitkingsPartners is committed to both preventing and dealing with any issues associated with spamming by our affiliates. All affiliates that are members of our program have agreed to our policy, and any affiliate found to be guilty of this offence will be expelled from our program. Please contact us if you have an incident of this nature. We will contact the affiliate in question, and have him/her cease this action immediately.


Support

Where will I find the necessary support?
If you need any assistance or need any help using FruitkingsPartners please send us an email using the contact form. On working days we will answer your email within 24 hrs after contacting us. If you have already signed up with FruitkingsPartners please add your username to the comment/question field so we can help you faster. Our unsurpassed service and support ensures the highest customer satisfaction, which in turn ensures an ongoing and long-term business relationship. We're here to help you in every way that we can, whether it be assisting you to download your banners or answering your direct questions. Please find our contact information here.

In which languages do you provide support?
Our Affiliate Managers handle all incoming support request in English only and are there to provide all our Affiliates with the best possible service.


Who do I contact if I need help?
Please find our contact information here. We're here to help you in every way that we can, whether it be assisting you to download your banners, setting up campaigns or answering your questions.



Need help?

If you need our assistance don't hesitate to contact us via the contact form on our website

One of our friendly account managers will contact you on within 24 hrs to assist you.


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